FREQUENTLY ASKED QUESTIONS
Are your sneakers made with real leather?
Yes, all of our sneakers' upper parts are made with full-grain calf leather. This is one of the best materials to use in footwear, as it has properties that comfort and support your feet. We also internally line our sneakers with leather to maximize their breathability and use leather insoles that mold to your feet for a perfect fit.
What justifies the cost of your sneakers?
Our shoes' cost is driven by our use of higher quality materials and construction.
Not only do we use the best leathers, but our shoes are 100% made from start to finish by artisans in Italy who earn a respectable living wage to support themselves and their families.
While we manufacture in the same region where other higher-end brands, such as Prada, Gucci, and Chanel, make their shoes, we are able to pass great savings onto you by selling online, direct-to-consumer and avoiding retail mark-ups and other middle men.
Are your sneakers' outsoles glued or stitched?
Our outsoles are both glued and stitched onto our sneakers' leather uppers to make our shoes much more durable and higher in quality. Rest assured that we only work with artisans who have generations of shoemaking experience and employ best practices.
How will your sneakers fit me?
Our sneakers run true to size. One of the great properties of the leather that we use is that it's very soft and flexible, and it will mold to your feet after a few wears to achieve a perfect fit.
Width-wise, our sneakers are narrow-to-standard, and not wide.
If you're still unsure, be sure to take our fit quiz at the bottom of the size selection on each shoe page.
How much arch support do your sneakers have?
Our sneakers provide support for flat-to-medium arches. If you need further support, you can easily remove the insoles to fit additional orthotics.
Will the sneakers hurt my feet like other leather shoes?
Absolutely not. This is why we purposely craft all of our sneakers with full-grain calf leather whose natural properties make it the best material for footwear. It's a super soft and elastic, yet extremely durable leather that will mold to your feet after a few uses to provide you with a comforting, perfect fit.
Are your sneakers' insoles removable?
Yes, all of our sneakers have removable insoles, allowing you to fit additional orthotics.
How do your sneakers protect my joints?
Thanks to our EVA outsoles, our sneakers absorb the impact of your steps, protecting your joints from wear and tear.
Will the leather make my feet sweat?
On the contrary. The leather that we use is highly breathable. It absorbs and disperses your feet's sweat, allowing your feet to stay dry and preventing the development of fungi and bacteria.
How long will the sneakers last?
Our sneakers' leather has a tighter grain and denser fiber structure that makes it stronger and more youthful than other leathers. While it may crease naturally with use, our leather does not peel nor crack. It becomes more beautiful with age and its natural patina develops a rich character. With proper care, it can last a lifetime.
Where do your sneakers ship from?
While we manufacture in Italy, MOCALMO is headquartered in Philadelphia, PA. All of our shoes ship directly to you out of our Philly warehouse to avoid shipping delays in getting them to you.
How long after an order is placed do your sneakers ship?
We ship daily and aim to ship on the same day that you place your order. Orders placed before 2pm ET have a higher chance of being shipped on the same day. Orders placed after this time will most likely ship on the next business day.
Orders placed on weekends or holidays will be shipped on the next business day.
What happens if I have an issue with my sneakers shipment?
Unfortunately, MOCALMO is not responsible for packages that are lost, damaged, or stolen during transport. This is why we partner with Route Package Protection to give you the option of insuring your shipment for a low cost.
To purchase Route insurance, please select it as an option at checkout when placing your order.
If you purchased Route at checkout and experience loss, damage, or theft, please file a claim directly with Route's support team at claims.route.com. Route will investigate your claim and will refund or send you a replacement depending on your claim's resolution.
If you purchased Route at checkout and would prefer to cancel the service, please email us at email@example.com as soon as possible. If your order hasn't shipped, you will likely be able to receive a refund.
Exchanges & Returns
What if the sneakers don't fit me?
Don't worry, we've got you covered. You can either exchange them for another size or return them for a full refund within 14 days of receiving your shoes. All U.S. return and shipping costs are on us.
How do I initiate an exchange or return?
Exchanges and returns are easy. Just email our team at firstname.lastname@example.org within 14 days of receiving your shoes, and we'll be more than happy to assist you. All U.S. return and shipping costs are on us.
How can I clean the leather?
Instructions for cleaning the leather:
1. Remove the laces.
2. Use a soft horsehair buffing brush or cotton cloth to remove the dust from the shoes.
3. If your shoes' color is fading out, apply a small amount of leather cream with a foam sponge or soft cloth. Spread the cream all around the leather and then wait 20 min. Skip this step if the color isn't fading.
4. Gently apply leather polish in circular movements with a soft horsehair buffing brush or foam sponge.
5. Once the polish dries, softly rub the shoes with a nylon or cotton cloth until the leather's natural shine returns.
- Insert cedar wood shoe trees to retain the shoes' shape and keep the leather dry.
- Rotate your shoes so you don't wear the same pair daily.
How can I clean the outsoles?
Instructions for cleaning the outsoles:
1. Using a soft toothbrush, rub soapy water against the sole without touching the leather.
2. Dry off the sole with a dry cloth.