Exchanges & Returns
MOCALMO offers free returns within the U.S., this means that we cover the shipping costs for your returns. We have a 14-day return window policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. We’ll then send you a pre-paid return shipping label to send your package back to us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We always cover all shipping costs regardless. Please email us at firstname.lastname@example.org, and we'll help you along the way.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.